BlessCart accepts returns for eligible products within 15 days of delivery for exchange or refund, subject to the conditions below.

• Customized or made‑to‑order items (e.g., printed and laminated wall art, framed photographs) are final sale except for transit damage or manufacturing defects.

• Refunds are issued to the original payment method; shipping and COD fees are non‑refundable.

Eligibility for Return

• Item must be unused, in original condition, with all tags, accessories, manuals, and original packaging.

• A valid order number and unboxing video/photos showing the issue are required for defective/damaged claims.

• Returns requested after 15 days of delivery, or items showing wear, stains, odors, or alterations, are not eligible.

Non‑returnable Items

• Customized/Personalized products, made‑to‑order frames, laminated prints, clearance items, gift cards, and digital downloads.

• Hygiene‑sensitive products (where applicable) once opened.

• Items marked “Final Sale.”

Damaged/Defective or Wrong Item Received

• Report within 48 hours of delivery with clear photos/video of the outer box, shipping label, inner packaging, and product.

• On approval, BlessCart will arrange a free replacement, repair, or refund. If replacement is unavailable, a full refund will be issued.

Return Process

1. Submit a return request from your BlessCart account or email support with order ID, reason, and images/video.

2. Wait for return authorization and instructions; unauthorized parcels may be refused.

3. Pack the item securely in original packaging; include invoice/packing slip.

4. Ship to the provided return address or use a pickup arranged by BlessCart (where available).

Return Shipping

• For “change of mind” returns, the customer pays return shipping.

• For approved defective/damaged/wrong‑item cases, BlessCart covers return pickup or reimburses standard courier charges (submit receipt).

Quality Check and Refund Timeline

• After the item reaches our facility, allow 2–4 business days for QC.

• On approval, refunds are processed within 3–7 business days to the original payment method. Bank posting times may vary.

• If the return fails QC, the item will be sent back to you; shipping charges apply.

Exchanges

• The fastest way to exchange is to place a new order and return the original (if eligible).

• Direct exchanges are available for the same SKU/size if stock permits; otherwise, a refund or store credit will be offered.

Cash on Delivery (COD) Orders

• COD shipping/handling charges are non‑refundable.

• Refunds for COD orders are issued as bank transfer or BlessCart store credit after QC; provide bank details as requested.

Order Cancellations

• Orders can be canceled before dispatch from the “My Orders” section.

• Customized/made‑to‑order items can be canceled within 6 hours of purchase only; beyond this window they move into production and cannot be canceled.

Lost or Tampered Parcels

• If tracking shows delivered but you did not receive the package, report within 24 hours. An investigation with the courier will be initiated; resolution may take 7–10 business days.

Pricing Adjustments

• Price adjustments are not offered on past purchases when promotions change after your order.

Contact

• Email: vpiyush423@gmail.com

• Phone/WhatsApp: +91‑7807815371

• Returns Center Address: Bless Cart VPO Tikroo Tehsil Jogindernagar District Mandi Himachal Pradesh Pin 175032

Notes for Wall Art/Frames Category (recommended add‑on)

• Minor variations in color/finish may occur due to screen calibration and handcrafted processes; these are not defects.

• Always handle laminated surfaces with a soft, dry cloth; avoid abrasives and solvents.

• If the glass/acrylic/glazing arrives cracked, report within 48 hours with photos for a free replacement panel.

Legal

• This policy complies with applicable consumer laws in India. BlessCart reserves the right to amend the policy without prior notice; the version posted on the website at the time of purchase applies.